Privacy Policy

Introduction

This website is operated by FaSa ecom, trading as Eden & East (“we”, “us”, or “our”).

The data controller responsible for your personal information is FaSa ecom, registered at Torenlaan 5B, 1402 AT Bussum, Noord-Holland, The Netherlands.

We take your privacy seriously. This Privacy Policy explains what personal information we collect, how it is used, and the rights you have in relation to your data.

By accessing or using our website, you acknowledge and agree to the practices described in this policy.

Eden & East is committed to handling personal information in a secure, confidential, and responsible manner.

Use of Our Services

When you place an order, create an account, or interact with our services, we may request personal information such as:

Full name
Billing and delivery address
Email address
Telephone number

This information is used exclusively to process your order, provide customer support, and manage your account.

Your personal data is processed and stored securely by our e-commerce platform and authorised service providers.

We do not store full credit card or payment card details on our own servers.

All payments are handled securely through Shopify Payments and other PCI-DSS compliant payment processors.

Communications

When you contact us by email or other communication methods, we may retain your message and related contact details in order to respond appropriately and provide support.

This information is stored securely and is not merged with unrelated personal data.

Cookies

We use cookies and similar technologies to help us understand how visitors use our website and to improve site functionality and user experience.

Cookies are small text files stored on your device that collect standard usage and technical data.

You can manage or disable cookies through your browser settings or via our cookie consent banner.

We do not use cookies to collect directly identifiable personal information.

How We Use Personal Data

We collect and process personal data only for the purposes outlined in this policy, including:

Processing and delivering orders
Providing customer support
Operating and improving our website and services
Meeting legal and regulatory obligations

Your data will not be used for any purpose beyond those stated unless you have provided explicit consent.

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract – to fulfil and deliver your order
Legal obligation – for tax, accounting, and regulatory compliance
Legitimate interests – to improve our services, ensure security, and prevent fraud
Consent – for marketing communications, where you have opted in

Third Parties

Service Providers and Data Processors

We share personal data only with trusted third-party partners that are necessary for operating our business, including:

Shopify (website hosting and e-commerce platform)
Payment service providers (such as Shopify Payments)
Shipping and logistics partners
Customer support and email communication tools

All partners are required to process personal data securely and in compliance with GDPR and applicable data-protection regulations.

Our employees and partners are bound by confidentiality obligations.

Data Retention

We retain personal data only for as long as necessary to provide our services and to comply with legal requirements.

You may request deletion of your personal data at any time by contacting us.

Order and payment records are retained for up to 7 years to meet legal and tax obligations.
Other personal data (such as support communications) may be retained for up to 2 years after your last interaction, unless deletion is requested earlier.

Your Rights

Under GDPR and applicable data-protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to certain processing activities
Request data portability

To exercise your rights or for privacy-related requests, please contact:
info@edenandeast.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

We recommend reviewing this page periodically to stay informed about how your information is protected.

Contact

We regularly review our compliance with this Privacy Policy.

If you have any questions, concerns, or requests regarding this policy, please contact us at:
info@edenandeast.com