Return & Refund Policy

Key Return Details

Return period: 14 days from the date of delivery
Return location: Suxi, Yiwu Town, China (primary warehouse)
Refund processing time: Up to 14 business days after return approval
Replacement fees: None
Return shipping: Paid by the customer (except for faulty or incorrect items)

How to Start a Return

Need to send something back?

Please contact our support team at info@edenandeast.com within 14 days of receiving your order to request a return authorisation.

Returned items must be:

Unused and in original condition
Free from damage or wear
Returned with all original tags
Packed in the original packaging

Once your return is approved, you will receive full instructions on how and where to send your item.

Main Return Facility

Our primary return centre is located at:

Liu Changxing
No. 2 Freight Elevator (West Side), 3rd Floor
Yuantong Express, No. 409
Suxi, Yiwu Town
310000
Zhejiang Province
China

We strongly recommend using a tracked shipping method. Customers remain responsible for returned parcels until they are successfully received at our facility.

There are no restocking fees. Refunds are only issued after the returned item has been received, inspected, and approved.

Refund Processing

Once your return has arrived at our warehouse, you will receive an email confirmation.

Approved refunds are issued to the original payment method. Please allow up to 14 business days after inspection for the refund to be completed.

You will be notified by email once your refund has been processed.

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please notify us within 24 hours of delivery by emailing info@edenandeast.com

Include your order number, clear photos, and a short description of the issue.

For faulty or incorrect items, we will issue a full refund or replacement at no cost to you. Return shipping will not be required in these cases.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@edenandeast.com

Cancellation requests must be received before your order has been processed or shipped. Once an order has been dispatched, it will need to be handled as a return.

Exchanges

To request an exchange, please contact our customer service team at info@edenandeast.com

We will provide guidance and return instructions based on item availability.