Shipping Policy

Important Information

Order cut-off time: 15:00 GMT
Order processing: 1–3 business days (Monday–Friday)
Tracked delivery to Canada: typically 6–12 business days from dispatch
Shipping cost: Free delivery within Canada

Shipping & Fulfilment

Orders are operated and managed by FaSa ecom, based in the Netherlands.

All orders are shipped from our partner fulfilment facility in Suxi, Yiwu Town, Zhejiang, China.

Delivery Timeframes

Order processing time: 1–3 business days (Monday–Friday)
Tracked delivery to Canada: usually 6–12 business days from dispatch

Delivery times may vary depending on destination, carrier routes, customs procedures, and peak periods. Tracking details are provided once your order has been shipped.

Taxes & Duties (Canada)

Prices displayed may include applicable taxes where required.

For shipments to Canada, duties, import taxes, and customs charges may be assessed by Canadian authorities depending on the shipment and local regulations. Any such charges are the responsibility of the recipient unless otherwise stated at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

You can track your shipment directly using our online tracking page.

Shipping Costs

Standard shipping is free of charge throughout Canada.

There are no hidden delivery fees for standard shipping.

Delivery Delays

While we aim to deliver within the stated timeframes, occasional delays may occur due to circumstances beyond our control, such as customs processing, weather conditions, carrier disruptions, or high seasonal demand.

If your order appears delayed, please allow an additional 3 business days before contacting customer support.

Order Cancellations

If you would like to cancel your order, please contact us as soon as possible at info@edenandeast.com

Cancellation requests must be received before your order has been processed or dispatched. Once shipped, the order will need to be handled under our return policy.

Defective or Damaged Items

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery at info@edenandeast.com

Please include your order number, a brief explanation of the issue, and clear photos of the item so we can resolve the matter promptly.

We will arrange a replacement or refund where appropriate.

Failed Delivery or Address Issues

If a parcel is returned to us due to an incorrect address, failed delivery, or the parcel not being collected, we may refund the product cost minus outbound shipping fees and any return-to-sender charges applied by the carrier.

Re-shipment can be arranged upon request at the customer’s expense.